Category: UPC

Report by Kristine Moe

On Thursday morning, April 30, Los Angeles-based professional coach and actor, and Associate Director of Learning and Development at the USC Marshall School of Business, Joshua Knightley, led a seminar on Active Listening. As managers, Knightley said, we are problem solvers. Sometimes we need to do things quickly, get the problem solved and move on. However, as managers we also need to develop our own people, and let them solve problems on their own. We can do this by honing our “active listening” skills.
Continue reading Active Listening: Let the Speaker Fill the Space

Active Listening – Understand What People are Really Saying
DATE: Thursday, April 30, 2015
TIME: 8:30am – 10:00am
PLACE: UPC: HOH 305
COST: $0.00 Members | $10.00 Non-Members and Guests
RSVP: http://www.uscwim.org/calendar.asp

Joshua Knightley is a Los Angeles-based professional coach and actor who is passionate about creating experiences that empower individuals to tell their best story. He also serves as the Associate Director of Learning and Development at the USC Marshall School of Business.
Effective listening is one of the most critical and career-boosting skills you can possess. However, many people confess spending very little time honing their ability to listen well. During this highly interactive workshop, we will briefly review best practices for active, reflective, and empathic listening and will engage in hands-on exercises that will give you the opportunity to practice listening for what others are really saying.

(Click for pdf version)

At this seminar you will:

Learn to utilize active listening strategically to enhance your interactions,
Practice active listening via in-class activities and simulations,
Gain confidence in your ability to de-escalate emotionally charged situations,
Walk away with a tool that will help you to reduce misunderstandings and improve communication on your team.